Shipping & Returns

Shipping:

All orders placed at CeremonialSupplies.com ship from various locations within the U.S., but we ship most products all over the world. We offer various shipping methods to serve you based on your needs and all of our packages are handled by the major shipping carriers like UPS, FedEx and USPS.

Domestic Shipments

Shipping methods will be calculated upon checkout. You will have the option to select from standard, expedited and express/overnight shipping methods within the continental U.S.

Exceptions

Please take note that not all items qualify for express/overnight shipping. Please contact one of our customer service representatives for more information about these items.

International Shipments

International services may vary based on location; please note that the shipping fee does not cover taxes and duty fees charged by your country’s customs agency. Contact us by e-mail at info@ceremonialsupplies.com for more information on international shipments.

It is our goal to have your order delivered on or before the estimated arrival date posted on the website.

Returns:

We offer a 30 day return policy, starting from the day you receive your package. You will receive a full product refund as long as it is returned in brand new condition and in its original packaging (as it was sold to you).  Shipping charges are non-refundable.  Please note that customized products are non-returnable.

To return, please follow the steps below:

  1. Contact our customer service department—by e-mail at sales@ceremonialsupplies.com or by phone at 1-877-373-4273—and ask for a return authorization number
  2. Send the package back to us using the carrier of your choice. Please make note that items must be in brand new condition to be accepted for return.
  3. Once the item/items have been reviewed, we will issue the refund back to your payment method.
  4. Please allow 3 to 5 business days after the refund has been approved for funds to go back to your payment method.

Returning more than 3 items:

If you need to return four or more items, please take note that the highest priced item(s) will incur a 20% handling fee.